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Transitioning from Skype for Business to Microsoft Teams

To deliver smarter calling and meeting experiences with intelligent communications, we are bringing Skype for Business capabilities into Microsoft Teams.

Skype for Business Online was retired in 2021. 

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Best practices, tools, and resources on this page will help you make a successful transition to Teams.

Plan your upgrade with our help

Use the framework below to optimize your transition to Teams. Enlist your team, prepare your users, and execute your upgrade with our help. Not a Skype for Business customer? Visit Success with Teams.
 

Infographic with icons representing key steps or phases of an upgrade. The first icon which represents a group at a table is highlighted in blue.

Enlist project stakeholders

Ensure project success with help from an upgrade project team that has representatives from business and IT, and includes designated IT pro, admin, and user readiness leads.​

 

Infographic with icons representing key steps or phases of an upgrade. The second icon which represents a document with information is highlighted in blue.

Define project scope

Take time to define key project logistics including scope, business goals, success metrics, risks, and timeline so stakeholders are aligned and working towards the same outcomes.

 

Infographic with icons representing key steps or phases of an upgrade. The third icon which represents three people with a tool is highlighted in blue.

Plan technical readiness and user readiness

Confirm your environment is set up for success by understanding your user communities and designing a readiness plan to increase behavior change, adoption, and value realization.

 

Infographic with icons representing key steps or phases of an upgrade. The fourth icon which represents a launched rocket in flight is highlighted in blue.

Implement your upgrade

Decide when to upgrade your organization. Pilot Teams and run Skype and Teams together before transitioning fully to Teams to ensure the best experience with minimal disruption.

 

Infographic with icons representing key steps or phases of an upgrade. The fifth icon which represents an upward trend on a line graph or chart is highlighted in blue.

Achieve operational excellence

Monitor your network and measure user satisfaction regularly to ensure consistent, quality experiences, sustained adoption growth, maximum business value, and ongoing optimization.

 

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Additional Teams guidance resources

Frequently asked questions (FAQ)

Attend upgrade planning webinar

View Skype to Teams roadmap

Learn more about Microsoft Teams

Follow Microsoft FastTrack