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Intelligent Communications in Office 365

To deliver smarter calling and meeting experiences with intelligent communications, we are bringing Skype for Business capabilities into Microsoft Teams.

Best practices, tools, and resources on this page will help you find the right path forward for a successful journey to Teams.

What’s New?
What's New Bullet Icon
Microsoft Teams is now a complete meeting and calling solution
Get Started on Your Skype for Business to Teams Upgrade

As a valued Skype for Business customer, Microsoft is here to support you on the journey to Teams.

From enlisting your project team, to preparing your users, to executing the upgrade, we’ve created a simple, intuitive success framework

to help optimize your transition to Teams.

Navigate through the framework below for an overview and start your upgrade journey today!

Not a Skype for Business Customer?
Visit our Success With Teams site to learn more.
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Technical Readiness &

User Readiness

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Deployment &




Enlist your project stakeholders

Any successful project begins by bringing together the right stakeholders: the individuals who have a "stake," or need to be involved in planning and execution. Ensure your upgrade project team includes Executive Sponsors representing Business and IT, as well as designated IT Pro, Admin and User Readiness leads.​

Define your project scope

Taking time to define key project logistics including scope, business goals, success metrics, risks and timeline will help ensure all stakeholders are aligned and working towards the same priority outcomes.

Plan for technical and user readiness

The ideal upgrade approach addresses two critical planning areas: technical readiness and user acceptance.

​By confirming that your environment is set up for success with Teams, you help ensure consistent, high-quality experiences. Through the understanding of your user communities and designing the right readiness plan, you help facilitate the desired behavior change, accelerating adoption and increasing value realization for both users and the organization as a whole.

Implement your upgrade

You have flexibility in how and when you upgrade your organization to Teams. By piloting Teams, running Skype and Teams together in your environment, and then moving users fully to Teams in a manner that best fits your use cases and goals, you ensure the best experience with minimal business disruption for users.

Maximize your long term success

An operations strategy that includes regular network monitoring and user satisfaction measurement is the best way to ensure consistent quality experiences, sustained adoption growth, and maximum business value realization. Ongoing optimization of your environment will ensure you build upon your upgrade success and enable users to explore additional use cases in Teams.

Looking for more information?
Explore the following resources for additional guidance on your journey to Microsoft Teams: